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Privacy Policy

Effective Date: January 7, 2026

This Privacy Policy describes how MediExpressNTX LLC ("we," "our," or "us") collects, uses, discloses, and safeguards information obtained through our website and services. We are a Texas-based medical courier company providing transportation of medical specimens, equipment, and supplies. We are committed to protecting privacy and maintaining compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas privacy laws.

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1. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

  • Name, company name, and job title

  • Email address, phone number, and billing address

  • Pickup and delivery requests submitted online

  • Payment and transaction information

  • Communications submitted through contact forms, scheduling tools, or email

Payment information is processed securely through third-party payment processors. MediExpressNTX LLC does not store full credit card numbers.

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b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited, dates, times, and referring URLs

This information is used for site functionality, analytics, fraud prevention, and security.

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2. Protected Health Information (PHI)

In the course of providing medical courier services, MediExpressNTX LLC may handle Protected Health Information (PHI) as defined by HIPAA.

PHI is:

  • Accessed only as necessary to perform courier services

  • Not used for marketing or advertising purposes

  • Safeguarded using administrative, physical, and technical protections

  • Handled solely for transportation and delivery as authorized by our healthcare clients

Where applicable, MediExpressNTX LLC acts as a Business Associate and complies with HIPAA and Texas medical privacy requirements.

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3. How We Use Information

We use collected information to:

  • Schedule, manage, and complete courier services

  • Process payments and invoices

  • Communicate regarding service requests and account matters

  • Improve our website, operations, and service quality

  • Comply with federal and Texas legal and regulatory obligations

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4. Information Sharing and Disclosure

We do not sell or rent personal information.

We may share information only:

  • With authorized employees and independent contractors who require it to perform services

  • With trusted service providers for payment processing, IT support, or operational needs

  • To comply with court orders, subpoenas, or lawful government requests

  • To protect the rights, safety, and property of MediExpressNTX LLC, our clients, and the public

All third parties are required to maintain confidentiality and appropriate data security.

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5. Data Security

We implement reasonable and appropriate safeguards to protect information, including:

  • Secure servers and encrypted transmissions where applicable

  • Restricted access to sensitive data

  • Employee and driver training on confidentiality and HIPAA compliance

  • Secure chain-of-custody procedures for medical materials

While we take reasonable precautions, no electronic transmission or storage system can be guaranteed 100% secure.

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6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and enhance performance. You may control cookie preferences through your browser settings; however, disabling cookies may affect site functionality.

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7. Texas Privacy Rights

Texas residents may have rights under applicable state laws to:

  • Request information about the personal data we collect and use

  • Request correction of inaccurate personal information

  • Request deletion of personal data, subject to legal and contractual obligations

Requests may be submitted using the contact information provided below.

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8. Third-Party Links

Our website may contain links to third-party websites. MediExpressNTX LLC is not responsible for the privacy practices or content of those websites.

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9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

MediExpressNTX LLC
Email: tina.davenport@mediexpressntx.com
Phone: 972-948-9510
Address: 4308 Citabria Drive, McKinney, TX 75072

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